From: Michael Lorrey (retroman@tpk.net)
Date: Mon Nov 11 1996 - 09:14:25 MST
Lyle Burkhead wrote:
>
>
> Coming back to the original point: You were saying that there is a
> causal relationship between (a) the fact that government agencies don't
> need to create happy customers, and (b) the level of rudeness in those
> agencies. If people were rational, this causal relationship would exist,
> but in fact (in my experience at least) it doesn't exist. I have found
> just as much rudeness, if not more, in department stores, drug stores,
> restaurants, and other businesses, even though they can't afford to lose
> customers. It is a mistake to assume that people are more rational than
> they are.
>
> Lyle
But you ignored my third and most important point: c) because government
has a heavily enforced monopoly, one cannot take ones need for services
elsewhere, while with private business, one can go next door if one
feels like they are not getting the level of service they deserve.
Mike
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